FAQ Digital Signage

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Special features for all of Sun Group non-network Digital Signage.

** Just Plug into an internet connected PC

** Updates Content Automatically!

** Free content production portal including image production ( available for 2.4″)

FAQ About our LCD Advertising Player

1. What are the main features of your LCD advertising player ?

They are multi-media players integrated with different sizes of LCD screen. They process data from memory card or USB flash drive (or built-in memory, if equipped) to play and automatically replay advertising video, photo and music. They are mainly used as advertising player.

2. Could you describe your LCD advertising players in details ?

Play MP4 movies, MP3 music and digital photos Play from: CF card (Compact Flash card) SD card USB flash drive USB hard disk drive Built-in 2.4″ -63″ LCD screen Automatically play and replay Timer function: the players power on / off automatically everyday at the exact pre-set time (Auto on-off 3 times per day) Upgrade contents of the memory card (or built-in memory) by simply inserting an USB flash drive External body sensor: the player starts automatically when the IR body sensor detects an approaching viewer Theft-protection device effectively prevent the player and CF card from being stolen in public place Equipped with Acryl layer, effectively protecting LCD screen Equipped with two high quality built-in stereo speakers Very easy to use and install, by using optional VESA brackets

3. What sizes of LCD advertising player do you have ?

2.4″,7, 8.4″, 10.4″, 15″, 17″, 19, 22, 26, 32, 42 inch

4. What can I use LCD advertising player for ?

These digital sign monitors feature high quality LCD panels with built in speakers making them ideal for retail shelf edge, Restaurant Menu boards, Window displays, DIY stores, waiting hall, public areas, exhibitions, table top, and other Point of Purchase (POP) promotions

5. What is the Timer Function of LCD advertising player ?

The player can turn on/off at the same time everyday according to your setting (Auto on-off 3 times per day)

6. What is the function of USB update ?

You can upgrade contents of the memory card (or built-in memory) by simply inserting an USB flash drive loaded with new content, no need to take out the memory card of the player. Player will automatically start playing after upgrade.

7. Whai is the Optional Body Motion Sensor ?

Motion Detection Save power & Get the attention!

1. How does the Motion Sensor work ?

(1) The advertising player will start playing 3 seconds after the IR body sensor detects an approaching viewer. And it will keep playing for another 3 minutes after the viewer leaves and shut down until a moving object is detected again.

(2) The advertising player will keep playing Video all the time but without sound, the sound of player will be activated when the IR body sensor detects an approaching viewer. After the viewer leaves, it will keep playing for another 3 minutes before it is muted again, Video will keep playing.

2. Benefits of motion sensor Save power Grab more attention Carry out the most effective advertising

3. Application Indoor Advertising Retail Store Shopping Mall Public Bulletins

In the store the employees can be annoyed by the sound used by digital signage systems, using motion sensor controlled sound solves this problem.

8. What kind of memory card does your advertising player support ?

Can you recommend a specific type of memory card to use with with your players? The players can read the following cards directly: CompactFlash, SD (Secure Digital) card, and Memory Stick. Among these, we would like to suggest using a CompactFlash card because CF cards have the fastest transfer rate from card to the player, and will therefore load the pictures faster. .

9. What kind of USB flash drive does your advertising player support ?

USB 2.0 port (compatible to USB 1.1), through which USB flash drive and USB hard disk drive can be connected.

10. What kind of picture format does your advertising player support ?

BMP, JPG, GIF. (The pictures play in alphanumeric order by filename)

11. What kind of MP3 music format does your advertising player support ?

Usual MP3 format such as stereo MP3 (G I Lay III) decoded file. (The, MP3, videos and pictures play in alphanumeric order by filename)

12. What kind of video format does your advertising player support ?

MP4 video format includes: DIVX3.11, DIVX4.0, DIVX5.0, AVI. (The videos play in alphanumeric order by filename)

13. Does your advertising player need to install driver software?

No.

14. What kind of power supply your advertising player use ?

We use DC power and equipped with quality / safety approved power adaptor

15. Some TV sets connected with DVD are used to play advertising video in many public places, what are their differences from your LCD advertising player ?

(1) DVD is the combination of a DVD player and display terminal (such as TV) , while our player has a built-in, integrated LCD screen;

(2) DVD+TV plays DVD disks with fixed contents, while our player plays from CF card or USB flash drive, which can copy files from a computer / Internet very easily. So the data in our player can be copied / updated more easily;

(3) The playing process of DVD is the process of mechanical abrasion because there are moving parts inside. Our player plays through electronic current, resulting in no mechanical abrasion whatsoever, hence more durable and suitable for long hour playing.

16. Why can LCD advertising player continuously play without causing any damage ?

LCD advertising player works with electronic current, with no moving mechanical parts, thus result in no mechanical abrasion, so LCD advertising player is more suitable for long hours playing.

17. Can your LCD advertising player shut down or turn on if the main power shut down or turn on in public place ?

Yes. Our customers can install LCD advertising player on supermarket shelves; When the main power of the supermarket turns on, our player will automatically start playing; When the main power turns off, the player will stop. No need to adjust, move or touch the player after installation.

18. How about the sound effects of LCD advertising player ?

After our strict sound test, it has the sound effects to its best. Of course, you can use external speakers when needed.

19. Since advertising player is set on auto start, will it automatically play when power is on ?

Yes.

20. What is AUTO START On:

Auto launches the slideshow function when the Digital Signage is powered on. Automatically play files in alpha-numeric order Off : Turn s off the slideshow auto start feature . The default auto start mode is “Off”.

21) How can I play a PowerPoint presentation ?

If you would like to use the device for a Power Point presentation, what you can do is the following: 1). Save your PowerPoint file in JPEGs (simply choose in Power Point application to save the file in .jpg format)

22. What type of brackets can hold LCD advertising player to shelves or car headrest ?

Besides the hanging eyes on the back of player, we design several metal hanging tools. (1) there are international VESA standard hanging holes on the casing ; (2) integrated player with relevant brackets via standard VESA holes; (3) it can be installed on shelves, wall, display stand or on car headrest by using brackets with different functions.

23. What standard accessories come with your products ?

Power adaptor and user manual are our standard accessories. Besides, we can provide accessories according to client’s needs.

24. How do you provide suitable bracket for your users ?

Before placing order, we will discuss with you and provide the corresponding brackets according to the place you use the players. If you don’t have any requirement, we will provide our standard bracket to you for some models.

25. If we require stand kits made exclusively for us ?

We can find supplier to produce it. Since design and mould are individually made, it requires certain quantity and certain charge according to the actual situation.

26. How to prevent the players from being stolen in public place ?

(1) CF card can be effectively protected when you close the card cover and tighten the Lock Screw on the cover;

(2) In the side of the player there is a cable lock slot, through which you can fix one end of the cable lock. And fix the other end to a solid subject, thus preventing the player from being stolen.

27. Will the Lock Screw hole on CF card cover be damaged if I unlock the lock screw frequently ?

No, our special design makes the screw hole with copper nut which can sustain numerous times of locking and unlocking.

28. Does your LCD advertising player have built-in battery ?

We don’t have player with built-in battery. Instead can use external battery. Model Batterylife* SUN-SG8, 7 and 8 Inch Digital Advertising Display 9 – 12 hours SUN-SG810, 10.4 Inch Digital Advertising Display 9 – 10 hours SUN-SG8170, 17 Inch Digital Advertising Display 3 – 5 hours SUN-SG8190, 19 Inch Digital Advertising Display 2 – 3.5 hours

29. How to prevent unauthorized people inserting USB to update content of player ?

AUTHORIZATION codes are required in order to prevent the device against use by third Parties. We use authorization code protection function.

30. Can you upload our content to CF cards before shipment ?

Yes. After we receive video from you, our engineering will test the file and upload them to CF cards. Then we take aging test for player together with these video. You can simply plug and play after you receive the players.

31. What kind of test you will do before shipment ?

All our product undertake at least 48 hours aging test (including power adaptor and CF card) before shipment.